Frequently Asked Questions

Find clear, straightforward answers about working with Jessika Gibbs, your reliable virtual assistant in London. If you don’t see your question here, I’m always happy to talk through your specific setup and needs.

What is a virtual assistant and how does it work?

As a virtual assistant, I provide remote administrative support so you can stay focused on higher-value work. We agree on the tasks you want to delegate, decide how we’ll communicate, and set expectations around timelines. From there, I handle the day-to-day details, keeping you updated so you always know what’s happening.

What kinds of tasks can you help with?

I support a wide range of administrative and operational tasks, including inbox and calendar management, data entry and organisation, customer communication, market research, blog writing, and general administrative support. If there’s something specific you have in mind, we can discuss whether it’s a good fit.

How do we get started?

Start by getting in touch to share a bit about your business and what you’re looking for help with. From there, we’ll schedule a short call to clarify your priorities, agree on the type of support you need, and outline next steps so you can feel confident about how we’ll work together.

How does pricing work? Do you offer packages?

My pricing is flexible so you can choose the level of support that suits you. I offer hourly work for ad-hoc tasks and ongoing support options for clients who need regular assistance. Full details will be outlined on the Prices page, and I’m happy to talk through what would work best for your business.

How will we communicate and stay in touch?

Email is usually the main channel, but I’m comfortable using tools like Slack, Microsoft Teams, or WhatsApp if that suits your workflow better. We can set up regular check-ins or updates so you always have a clear view of what’s been completed and what’s in progress.

What are your working hours and availability?

I’m based in London and generally work Monday to Friday, 9am–5pm GMT. I always aim to be responsive and reliable, and I’ll let you know in advance about any planned time away so you can plan your workload with confidence.

How quickly can you turn work around?

For smaller, ad-hoc tasks, I usually aim for same-day or next-day turnaround. For larger pieces of work or ongoing projects, we’ll agree clear timelines upfront so you know exactly when to expect each deliverable.

How do you handle confidentiality and data security?

Confidentiality is extremely important to me. I handle client information with care, only use secure tools, and follow your internal guidelines wherever possible. If you need a non-disclosure agreement in place, I’m happy to sign one before we begin working together.

How does working remotely actually work day-to-day?

Most tasks are completed using shared digital tools such as Google Workspace, Microsoft 365, or your preferred platforms. You can assign work via email or your task management system, and I’ll update you as I progress. The goal is to feel like you have an attentive team member on hand, without needing someone physically in the office.

What tools and platforms do you use?

I’m experienced with tools such as Google Workspace, Microsoft Office, Trello, Notion, and Canva, and I can quickly adapt to the systems you already use. Part of my role is to integrate smoothly into your existing setup so there’s minimal disruption for you and your team.


Can’t find the answer you’re looking for?

If your question isn’t covered here, I’d be glad to chat through how virtual assistance could support your business. Share a little about what you need, and we’ll explore the best way to work together.